Frequently Asked Questions

The Cake Mom & Co. is a custom cake business with cake artists in Paducah, Kentucky & Kelso, Missouri.

We offer custom cakes for many special occasions, from traditional tiered cakes to sculpted works of edible art. A cake from The Cake Mom & Co. is not “Just Cake”, and we are not priced to be in competition with any local supermarket, bakery, or cake lady. We provide one-of-a-kind cakes that are tailor made to be custom for your event. 

About Our Cakes

How Much Is A Custom Cake?

Each custom cake’s price will vary depending on size, detail, intricacy & complexity of your desired design. For custom cakes, we have a $150 minimum for all orders. Shaped, carved and 3D cakes have a minimum starting price of $250.00. Again, as with all custom cakes the price will vary depending on size, detail, intricacy & complexity. We also offer basic cupcakes for $30.00 per dozen, 1 flavor per dozen. Cupcakes with special designs or details are priced via a quote. On rare occasion, we will post cupcake sample boxes on our Facebook page at a discounted price. These sales are not our normal pricing, but a fun way for customers to try new flavors!

What Is A Base Price?

Our base price is a minimum serving price, and what we consider very minimal decorations such as, but not limited to these examples: Icing borders and simple designs. A buttercream message. Anything after the base price is calculated, will be based on something similar to these examples but not limited to: Our time decorating your cake, based upon how complicated your design is. Any supplies that may be required to accomplish your design. A support system that keeps your cake upright.

Do You Sell Sheet Cakes, Ready-Made Cakes, or “Basic”/Simple Cakes?

Sheet cakes are only offered with a large custom cake order, like a wedding. Why? We pride ourselves on creating one-of-a-kind works of art, so no, we do not offer “basic” cakes as part of our custom cake offerings because that’s just not our style. We work closely with you to make sure each piece of edible art is unique to your personality and style. We want your custom cake to be the centerpiece of your event. Coming soon, our Paducah location will have a pricing option for rosette cakes and other pre-designed cakes at set prices. These cakes are not considered custom.

Do You Make Gluten-Free or Dietary Cakes?

Unfortunately, at this time we do not offer gluten-free cakes or cakes for people with special dietary needs. We cannot guarantee that cross contamination will never occur. You should always advise us of any special dietary requirements, including intolerance’s and allergies upfront when placing an inquiry.

Delivery

Do You Deliver?

Delivery starts at a minimum of $25.00 for cakes within a 15 mile radius of our Paducah, KY location or our Kelso, MO location. All other deliveries outside of this zone are an additional $2.50 per mile, one way. Delivery and setup is required for all wedding cakes over 2 tiers, multiple tiered special occasion cakes and sculpted cakes. Delivery is the best way to ensure that your custom creation makes it safely to your event. We also carry a bag of emergency cake supplies in case anything goes wrong.

Placing An Order & Tastings

How Early Should I Place My Order?

A cake should be ordered as soon as you have finalized all of the details of your event (colors, theme, design, amount of servings, etc.). Since we are usually booked a few weeks (or sometimes earlier) in advance, we do encourage you to order early. 4-6 weeks notice is usually recommended, but we are happy to fit you in when our schedule permits. We do require a minimum of 2 weeks notice for all cake orders. This allows us time to order any necessary supplies for your cake and to make any specialty decorations in advance. If you try to order later than 2 weeks, we can not guarantee date availability. With less than 2 weeks notice we may not be able to create your design as sometimes certain designs require toppers and handmade items be made in advance, and supplies to be ordered and shipped in. We specialize in handmade edible art, so people who book with us are usually planning parties and events well ahead of time, not at the last minute. We love our customers, and would be honored to create a custom cake for you. But don’t be mad at us if you wait until the last minute, or want a “simple cake”, because we are booked. We take as many orders as we can fit in with our already busy schedules.

How Can I Place An Order?

There are 2 ways to order! You can go to our online inquiry page and fill out the form, or you may email us at thecakemom@gmail.com. Orders are NOT taken via phone, text message, or social media direct message. We require a written record of all communication, contracts, as well as images, etc. The phone number on our site is for paying customers who have already placed and paid for their order, and who may need to get in touch. We take inquiries by email or via our online inquiry form only. After your inquiry is received we will email you back with any questions we have and give you a quote. Once you receive a quote, you will then need to tell us that you intend to complete the order and fill out our online order form (which we will provide a link for). Also to complete the order you will need to pay either the 50% non-refundable retainer for orders over $100, or for cupcake orders under $100, payment is due in full at the time the order is placed.

Can I Show You My Ideas?

Yes! We love to work closely with our customers to get the custom designs they want. If you have an inspiration cake photo (or Pinterest board!) or a specific design in mind, please feel free to include that when ordering. We try hard to not duplicate other decorators’ designs, but will do our best to keep the essence of the design you want.

Do You Offer Cake Tastings?

We offer tastings for wedding cakes and very large cake orders. Cake tastings are by appointment only. Tastings are $50 in advance. Tastings include up to three flavors of cake along with our freshly-made buttercream. Additional flavors, icings, or fillings are $5 each. Tastings should be scheduled at least two weeks in advance. We ask that you bring no more than 4 total people to the cake tasting. Any more than that, and you may not have enough cake to share. We also consider your tasting a time to sit and chat with you and learn about what you are really looking for in a custom cake. Too many people at the tasting can interfere with this as well.

What Cake Flavors Do You Offer?

We are open to just about any flavor you can think of, but our standard – and most popular – flavors are the following:

  • White Velvet
  • Double Dark Chocolate
  • Red Velvet
  • Strawberry
  • Chocolate Chip
  • Maple
  • Cappuccino
  • Lemon
  • Banana
  • Marble (Additional fees apply. Cannot be done with cupcake orders.)

*Some cake flavors and fillings may be subject to an additional charges. Please let us know upfront what flavors and fillings you may want added to your order. If you wait and add certain flavors or fillings to your final order form, you will forfeit your quote and we will have to give you a new updated quote to reflect these changes.

Do You Have A Retail Store Where I Can Walk In And Purchase Cupcakes, View Your Work, Or Get A Consultation?

The simple answer is no. We are a home-based cottage food business and do not schedule face-to-face meetings, with the exception of paid wedding cake tastings. As both of our cake artists are busy mothers it is hard to schedule meetings face-to-face with clients. We have found in the past that people will schedule free consultations and then not order after we have rearranged our schedules to accommodate their needs, so it is something we no longer offer. We also do not have baked goods ready to go. All of our orders are custom for each individual client. To view our work you may look at our Facebook page, Instagram feed, or Pinterest albums.

How Long Will You Take To Get Back To Me?

We will review your submission and get back to you during our normal working hours. Sometimes it can take 2-3 days to hear from us depending upon how busy we are. Custom cake quotes take time, and we cannot just give you a price off the top of our heads. There are countless hours of researching designs, techniques, and supplies before we can begin to give you a quote. Please be patient.

You Sent Me A Quote, When Will My Order Be Ready?

Your order is not completed after the quote is sent to you, and your date is not reserved just because we sent you a quote. We do not take orders on the good faith that you will pay after we have invested large amounts of money and numerous hours into your order. After you receive a quote, we will ask you if you wish to proceed with the order and attach a link to an online order form. After that order form is filled out and we receive it, we will then send you a link to pay your 50% non-refundable retainer that then reserves your date. You will also be asked to sign a contract either online or at time of delivery/pick-up.

Retainers, Bookings and Cancellations

Do You Require A Retainer?

Yes. We require a 50% non-refundable retainer to book your order. If you have not paid your balance in full one (1) week prior to your event for all special occasion cake orders and two (2) weeks prior to your event for all wedding cake orders, you forfeit your deposit, and risk not being accommodated.

WHY Is The Retainer Non-Refundable?

Because remember when we told you to book as soon as your event details are finalized? There would be no way for us to go back and get all of the customers we said no to, to back-fill YOUR SPOT if you decide to cancel your order. Your retainer ensures availability and we manage our entire production schedule based on YOUR ORDER.

Booking

We first require you to fill out an inquiry form, or email to get the process started. We do not take orders over the phone or by text message or direct message via social media. We have a very strict policy on this. Once you have emailed us and we have discussed the details of your event and decide on a custom cake design that you like, we will send you a quote. If you are interested in booking with us, and would like to proceed with the order we require that you fill out our online order form. After we receive your order form, we will then send you an invoice via Square where you may pay your 50% non-refundable retainer. The 50% non-refundable retainer is required to reserve your date. The remaining balance must be paid in full one (1) week prior to your event for all custom special occasion orders, and two (2) weeks prior to your event for all wedding cake orders. The balance and deposit are non-refundable and non-transferable, meaning that you can NOT cancel one date and then change it for another. Orders under $100.00, like cupcakes, will need to be paid in full at time of order to reserve your date and are non-refundable and non-transferable.

What Forms of Payment Do You Accept?

Our Paducah location only accepts payments online through Square. This way we can ensure that all payments are made on time, and it is convenient for everyone involved. If you are placing an order from our Missouri location you may pay by Credit, Debit, Check, or Cash.

What Is Your Refund/Cancellation Policy?

A 50% non-refundable retainer is due at time order is placed. Your balance is due in full one (1) week prior to your event for special occasion cakes, and two (2) weeks prior to your even for wedding cake orders. If an order is not picked up on the date you have placed on your order form/contract or delivery is denied, the client is still responsible for the full balance of the custom cake order. We will make every attempt to contact you in the event of a missed pick-up or denied delivery. If a cancellation is made less than one week prior to your event, the balance is still due in full. *Please understand that when you book an order, we decline other orders to accommodate your order.

In the event of cancellation:
  1. All requests for cancellation must be made in writing via email. No phone calls or texts.
  2. If a cancellation is received, your retainer will not be refunded under any circumstances. No matter how sad the story. We have bills to pay, and by reserving your date we are saying no to other potential customers.
  3. If a cancellation is received less than one (1) week prior to the promised delivery/pick-up date, the full balance is still the client’s responsibility.

 

Other Frequently Asked Questions

Can You Supply The Cake, And I Supply The Edible Decorations?

Simply put, no. If you are placing an order with The Cake Mom & Co. then you are asking us to create you a custom work of art. We pride ourselves in our edible artwork, and the time we invest into each and every creation. We cannot in good faith create a cake with our name on it and then add someone else’s edible designs to the cake. We would not want poor quality work to reflect back on us and the hard work we have invested over the years to sharpen our skill set. This includes edible items purchased online from stores like Etsy. We also do not have time to track you down to obtain decorations you have purchased elsewhere. *The only exception to outside edible designs would be items that are copyrighted and need to be printed with edible ink on edible image paper. We would usually order this, unless it is something you already have. For plastic figures that are not edible, we do let customers supply those. We would not usually need a non-edible decoration while making the cake, unless it is something that we would need to see in person because the size of the item would need to be accommodated on the cake. Non-edible, plastic decorations can usually be added by you the customer once the cake is in your possession. Or we can also add non-edible plastic decorations at time of delivery.

Can You Make Just The Grooms Cake?

This area is a little trickier. We do not mind to provide a grooms cake for your wedding and not the main wedding cake. But we do have a problem with people thinking that whoever made the wedding cake also made the grooms cake. We would in good faith hope that if you enjoy our cake, then you will tell your guests and friends who made it.

Ready To Order?

Click the Custom Cake Inquiry Form button below to get your order started.